Testimonials - Relay Europe

“I am writing to commend, and to say thank you, to your staff members Liam T, Albert and Mitchell, who delivered a new HP Photocopier, and removed two copiers from the church today. St. Paul’s church is not an easy site for delivery. It is a large Baroque church, built of Portland stone, with a number of steep steps at the front, and then the Parish Office is up a spiral staircase, and at the end of a gallery of pews. Liam, Albert and Mitchell worked with skill, strength and good humour to achieve the task. I wanted to say how much I appreciated their work and attention to the far from easy challenge of the task. Once again, thank you. “

I would just like to take a moment to thank the delivery drivers for all their help - they really were excellent. They fitted finishers plugged in the network leads and located and unboxed all the desktops. Please pass on my thanks.

“I was just chatting about an upcoming project and he mentioned the delivery to Stirling Community Hospital last month. He said the delivery team that were sent were brilliant and he was really impressed with how good a job they did – quick but efficient and made sure that all units were sited correctly and in good condition. He just wanted this experience passed on.”

“Thank you for an excellent service – this is the way it should be done! The fridge arrived in good order and was handled with care and attention by the couriers.”

“Callum and his colleague from Relay were really helpful and very professional and with Callum and his colleague’s help they managed to take the delivery up to the 1st floor. I did speak to Callum after and thanked him for making the delivery go smoothly. It would be great if you could let Relay know they were great… with couriers you get good delivery people and ones that will not go out of their way to help.”

“Can you also pass on my thanks to the crews from yesterday who went beyond to work through the pouring rain and get most of the kit out. We all went home thoroughly soaked!”

“Just had some feedback regarding the collections that took place today. They said that the Relay crew (Rick Peters and Brad Wild) did an excellent job collecting the old machines, and wanted to pass on their appreciation to them and their bosses. Please let them know the feedback, always good to hear!“

“Just a quick email to say thanks to Roy and his colleague for delivering our equipment to the labs at Kings College Hospital yesterday. The labs aren't the easiest place to get equipment into but the guys did a great job. Much appreciated!”

“I’ve just had some very positive comments about your two guys at Portsmouth Uni. The customer said: “They were so professional and patient and really friendly despite all the confusion and complications. Considering they were running around here there and everywhere not knowing where anything was, they managed to get the job done and it would be nice if their efforts got recognised."

“Your delivery team were excellent, brought the unit in carefully, unwrapped it and disposed of the rubbish. The pair of them were polite and friendly, plugging the device into the power etc. They are a real credit to your company, as front-line representatives, so thank you . Clearly you care about the quality of your sub-contractors.’’

“I was on site all day yesterday, the deliveries and installations went well and in particular I would like to pass on my thanks to the support from Relay. The delivery crew were excellent from the moment they arrived on site. It wasn’t an easy site with multiple drop off’s in various locations and not always the easiest of places to get to at times. The crew were professional, helpful and supportive at all times to myself and the technicians, but most importantly the customer ."

“Please could you pass on a huge thank you to your employees who delivered a very large incubator to Bradford Royal Infirmary this morning. They went above and beyond the call of duty to help us move the unit into position and are great ambassadors for your company.”

“Just thought I'd relay (excuse the pun) the thanks from our customer who received one of our QUICKVEND machines via your guys yesterday, on our behalf. He wanted to express his thanks for their courteous and professional behaviour, and I'm pleased to be able to pass this message on to you. Well done to the guys involved, and thank you also on behalf of QUICKVEND Systems for the excellent service - once again. “

“I just wanted to pass on some very high praise indeed from the customer at Homserve. We had a call with them today and he couldn’t have been more happy with the delivery team this morning. The crew were polite, flexible and went the extra mile in everything he asked. Can you please pass on his praise and our thanks. Well done.“

“Please pass on my comments and thanks to all concerned regarding the delivery of the four instruments to Biobank Stockport. This install was our largest multi instrument placement in the UK to date and had to go well.

I was notified at the last minute that due to unforeseen circumstances the expected assistance would not be available on the second day to help me with the placing of these machines in the labs. However, Tony Metcalf and Alan Reddecliff took it upon themselves to totally take over the unpacking and transporting of the machines from the car park to the labs whilst I dealt with the assembly in the labs – actually they helped with part of that as well!

I know the lads are employed to carry out this type work but I feel their extra input should be commended. Their professionalism and respect for the high value equipment was well noted by myself and by my customer and without these two guys the install could have been in disarray. They obviously work well together, are great team players within your company and do a mighty fine job!”

“I just wanted to pass on my thanks on behalf of ourselves and our customer for Relay’s part in the delivery to Moorefield School in Stockport. She has advised that the delivery guys were great and added to a terrific service experience. Can you please pass this on to those involved, as it is down to good work and communication from all that we receive such wonderful positive feedback. “

“ Just a few short lines to say thank you to the Relay team that helped us out in London on the 30th of August. They were very helpful and extremely accommodating, nothing was too much trouble for them.

I feel that people are all too quick to complain when things go wrong, but slow in coming forward when they go right. So, I would like to point out that whenever I have had dealings with your transport crews they are always early or on time and always polite and helpful, and in Print Production this helps us tremendously.

From all the team and myself, here in Reading, thank you! “

”Many thanks for your delivery and set-up assistance at Glasgow University's new Virology Centre. The team were fantastic and through their hard work and adaptability we were able to complete what could have been a very difficult installation on time - and with no hassle or stress! I have recommended you to my UK team and will certainly be in touch for future projects of this nature as and when they occur.

Thank you once again, and a massive well done to your team!”

"I have to say they did an amazing job especially with the three big copiers at the back and the very narrow staircase they had to manoeuvre around. Very impressive and surprisingly quick. Outstanding job. And lovely people."

I’ve just got off the ‘phone to my key group contact from Addo Foods and wanted to pass her and my thanks on to the delivery crew, Chris and Vicki for their exceptional support with the second day of deliveries (and a couple of collections) at Palethorpes Bakery, Market Drayton.
 
All devices are in, up and running and the staff on site “are loving their new printers”, which is fantastic.
 
Tony – the crew were exceptional today, a little under 2 hours on site to deliver and commission 11 devices, and to collect 2 more, stair walkers and all.
 
Chris – absolutely fantastic job again setting all devices up including scan to email, really appreciate your assistance.

"Further to our telephone conversation of this afternoon I have received an e-mail from the customer giving feedback on the delivery. Her words ‘the delivery drivers were great’. Thanks to your guys for ensuring a happy customer."

"I just wanted to pass on my thanks to the two guys that delivered for me this morning. Brilliant job. Thank you."

"Firstly we would like to say a massive THANK YOU to Sam and Ricardo for their professionalism, patience and sheer hard work yesterday. They completed the job brilliantly. They complement each other in the way they work.
 
Also my thanks to Daniel for his time on the phone yesterday, helping me sort through the collection side of things."

"I just wanted to say a big thank you to your crew members Percy and Michael who were in attendance on the following jobs this morning which I understand you were covering for Warrington.
 
As a result of their perseverance and resourcefulness we were able to avoid a costly abort involving a Pro1100 which was included. A very tight turn was not highlighted in the site survey nor in my conversations with the site contact when booking the job.
 
Initially it was thought that a false landing would need to be built, but the crew were able to find a way round this which resulted in the successful delivery of the machine. Once again Relay have done a great job and I thank the crew for their efforts."

"The crews are brilliant and friendly and doing a superb job! keep up the good work."

"I’d be grateful if you could pass on our thanks and appreciation to your ops teams for the efforts they’ve put in over the last 12 months.  We find the approach of everyone at Relay very professional and pro-active. On the occasions there are issues, which is inevitable in this line of work, the efforts and attention to resolve do your business credit regardless of the cause of the problem."

"Just to confirm that the printer was collected earlier this morning. The guys were super friendly and adhered to all our Covid guidelines without having to be asked. Much appreciated!!"

"Please can you feed back to your crew that was on this BT Cardiff job this morning. Site contact has reported back to me that the crew was excellent this morning! So a big well done to everyone!"

"I attended site yesterday for the delivery of two Blood Banks at Poole General Hospital – Blood transfusion.

As I was on site I would like to give some first-hand positive feed-back.

The delivery route was congested traveling through  ED, then into the lab. Both units had to go through two very low doorways and it was incredibly tight.

All four crew members remained very professional at all times, taking care not to damage the units or property. (while being watched by five or six people) They communicated very well between themselves to ensure delivery was successful. They were all incredibly polite to everyone they interacted with and all four of them asked the customer if they were happy, which they were."